Privacy Policy

1. Information We Collect

At CorelHost ("CorelHost", "we", "us"), we collect personal data to provision web hosting, manage domains, and maintain account security through our billing portal at portal.corelhost.com.

• Account & Contact Data: Full name, email address, phone number, physical address, and company details provided during registration.
• Billing Information: Payment transaction logs, invoice histories, and payment gateway references (e.g., Safepay, bank transfer receipts, local wallet transaction IDs).
• Technical & Network Logs: IP address, user-agent details, browser type, login timestamps, and access logs for security auditing.

2. How We Use Your Information

Your information is processed strictly for legitimate operational purposes:

• To activate, manage, and deliver hosting plans, licenses, and domain registrations.
• To process payments and generate official billing invoices.
• To verify client identity and prevent fraudulent orders or unauthorized portal access.
• To provide technical support via helpdesk tickets, live chat, or system notifications.

3. GeoIP & Currency Detection

We use approximate geolocation data (derived from your IP address and Cloudflare edge headers) to automatically adjust website currency displays (e.g., PKR vs. USD) for a localized user experience. You can manually adjust your currency preferences in the client portal at any time.

4. Cookies & Local Storage

We use essential functional cookies and session tokens required to keep you logged into the WHMCS client portal, save shopping cart items, and maintain system security against CSRF or brute-force attacks.

5. Third-Party Data Processors

To provide high-availability hosting infrastructure, we share data with trusted third-party providers bound by confidentiality standards:

• Security & CDN: Cloudflare (for DNS management, DDoS protection, and SSL caching).
• Domain Registrars: ICANN-accredited registrar partners for domain registrations and WHOIS compliance.
• Payment Gateways: Safepay, banking partners, and local mobile wallet processors for transaction clearance.

6. Data Retention & Protection

We retain active client profiles and billing records for as long as your account remains active or as required by applicable tax laws. Account information associated with terminated or canceled services is archived securely or purged according to internal maintenance schedules.

7. Data Security Measures

CorelHost implements robust administrative and technical protections, including SSL/TLS encryption for all client portal communications, isolated server environments, firewalls, and restricted database access protocols.

8. Your Rights & Privacy Requests

You have the right to review, update, or request corrections to your personal information at any time directly through the account settings in your client portal.